Golden Technologies Delivery Options from Northwest Mobility

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Golden Technologies Delivery Options for Lift Chairs and Scooters

Option #1: Curbside Delivery.
Curbside delivery consists of the Freight Carrier delivering the product to the address of the customer's home only! The freight carrier is not obligated to carry the product to the porch nor inside the residence. The customer will be responsible for getting the product inside their home. The product will be taken off the truck at the closest, easily available location. The freight carrier will call prior to delivery to set up a scheduled time for delivery.

Option #2: Front Door Delivery.
Front Door Delivery consists of the Freight Carrier delivering the product to the home and taking it inside if easily accessible. This service does not include unpacking or set up of any product. Carriers will not carry any product up any additional floors, nor will they unpack any product to fit through any doors. The freight carrier will call prior to delivery to set up an appointment with the customer. DELIVERY MUST BE EASILY ACCESSIBLE or item will be left at the main door!

Option #3: White Glove Delivery.
White Glove Delivery consists of the Freight Carrier delivering the product to the customer's home and placing it inside the room of their choice. The carrier will unpack the product, assemble & test the product, instruct the customer in basic proper usage and remove all packing material from the residence. Remember, these carriers are not in any way medically trained. They will perform the basic service listed above only. The freight carrier will call the customer prior to delivery in order to set an appointment for delivery. Additional fees may apply for rural delivery. Please contact us prior to placing your order if you would like to verify charges.

White Glove Delivery Service Includes:

Inside delivery of all Golden Products.
The product will be set-up in the room of choice as long as this room is no more than one floor up or one floor down from the main entrance. (If the delivery requires more than one floor, then additional charges will apply.)
Complete set-up of the product.
Product will be visually inspected for damages or defects.
Product will be tested to make sure it is in proper working condition.
While testing the product, the consumer will be given basic overview on how to operate the product.
Questions pertaining to anything other than the basic operation of the product will be directed to Golden Technologies.
The consumer will be advised to read the owner's manual for a better understanding of the product.
All packing material and boxes will be removed from the consumer's home.

White Glove Delivery DOES NOT Include:

The dismantling of product to fit through hallway or stairs. Most Golden products will fit through most homes with no problems. Since our products do not come fully assembled, they are easily carried inside in separate pieces. On occasion, a customer will ask for a delivery where the product will not fit, especially beds. It is not the responsibility of the delivering agent to take the product apart any further, just so it will fit. Dimensions on all Golden products are provided and it is the consumer's responsibility to measure these traffic areas to make sure they fit.
Moving of any existing furniture. Liability issues prevent the moving of any existing furniture. It is important the consumer has prepared the area for the product to be set-up in before the delivering agent(s) arrive. For items requiring electricity, a working outlet must be present and available. If the delivering agent has to reschedule due to the area not being prepared, additional charges will apply.
Removal/Disposal of any existing furniture. Unless otherwise noted, the delivering agents will not remove/dispose of any existing furniture due to liability issues. If the customer needs this done, the delivering agent can be contacted to do so at an additional fee. This must be noted at the time of the order only!

Other Delivery Notes:
Should there be any difficulties with the freight carrier contacting the customer, the freight carrier will contact us to help contact the customer. Freight carriers will only hold an item a few days in their warehouse before stocking charges will be applied. Any stocking charges incurred for the inability to contact the customer will be billed to the customer.

Should the item arrive with any damage, the freight carrier will be instructed to notify Golden Technologies. Northwest Mobility will notify the customer of this damage and Golden Technologies will rush a replacement through their factory within 48 hours. Freight time to deliver this replacement item will still apply.

Cancellation or refusal of any item will require additional fees to be paid by the customer. If the item has shipped, return freight charges and restocking fees will also apply. Shipments brought back due to the inability to fit the product inside the home will incur freight charges both ways and restocking fees. As stated in the White Glove Delivery option above, it is the customer's responsibility to have traffic areas clear and to make sure the item will fit in the home. Carriers will not take products apart or lift onto roofs to take in second story windows or doors.